Returns & refunds

Request a return or exchange within 14 days of delivery.

14 days from delivery We cover shipping if it’s our fault

Who pays for shipping?

Changed your mind or the age isn’t right?

For personal reasons, including if a toy isn’t suitable for your child’s age, you cover all shipping costs. The item must meet the conditions below.

Damaged, faulty, or not what you ordered?

PlayRoots covers all return and exchange shipping costs for manufacturing faults, damage on arrival, wrong items, or items that differ from the photos or description.

How to request a return or exchange

  1. Send your details

    Message us on WhatsApp or through our Contact page with your order number, address, and whether you want a return or exchange. For an issue with the item, describe the problem and include clear photos or a video.

  2. Get confirmation

    We’ll reply within 3 business days of your request. If approved, we’ll arrange courier pickup.

  3. Hand over the item

    The courier picks up the item within 3–5 business days after approval.

Returning for personal reasons

These conditions apply only to returns and exchanges for personal reasons. Your statutory consumer rights are unaffected.

  • Unused and in its original condition.
  • Original packaging included and undamaged.
  • Complete with all parts and accessories.

Request a return or exchange

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